270 lines
10 KiB
Go
270 lines
10 KiB
Go
package enums
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// FailureReason 失败原因枚举
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type FailureReason string
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const (
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// === 企业信息验证失败原因 ===
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FailureReasonEnterpriseNotExists FailureReason = "enterprise_not_exists" // 企业不存在
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FailureReasonEnterpriseInfoMismatch FailureReason = "enterprise_info_mismatch" // 企业信息不匹配
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FailureReasonEnterpriseStatusAbnormal FailureReason = "enterprise_status_abnormal" // 企业状态异常
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FailureReasonLegalPersonMismatch FailureReason = "legal_person_mismatch" // 法定代表人信息不匹配
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FailureReasonEsignVerificationFailed FailureReason = "esign_verification_failed" // e签宝验证失败
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FailureReasonInvalidDocument FailureReason = "invalid_document" // 证件信息无效
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// === 合同签署失败原因 ===
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FailureReasonContractRejectedByUser FailureReason = "contract_rejected_by_user" // 用户拒绝签署
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FailureReasonContractExpired FailureReason = "contract_expired" // 合同签署超时
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FailureReasonSignProcessFailed FailureReason = "sign_process_failed" // 签署流程失败
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FailureReasonContractGenFailed FailureReason = "contract_gen_failed" // 合同生成失败
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FailureReasonEsignFlowError FailureReason = "esign_flow_error" // e签宝流程错误
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// === 系统错误原因 ===
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FailureReasonSystemError FailureReason = "system_error" // 系统错误
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FailureReasonNetworkError FailureReason = "network_error" // 网络错误
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FailureReasonTimeout FailureReason = "timeout" // 操作超时
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FailureReasonUnknownError FailureReason = "unknown_error" // 未知错误
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)
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// AllFailureReasons 所有失败原因列表
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var AllFailureReasons = []FailureReason{
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// 企业信息验证失败
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FailureReasonEnterpriseNotExists,
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FailureReasonEnterpriseInfoMismatch,
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FailureReasonEnterpriseStatusAbnormal,
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FailureReasonLegalPersonMismatch,
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FailureReasonEsignVerificationFailed,
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FailureReasonInvalidDocument,
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// 合同签署失败
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FailureReasonContractRejectedByUser,
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FailureReasonContractExpired,
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FailureReasonSignProcessFailed,
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FailureReasonContractGenFailed,
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FailureReasonEsignFlowError,
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// 系统错误
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FailureReasonSystemError,
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FailureReasonNetworkError,
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FailureReasonTimeout,
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FailureReasonUnknownError,
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}
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// EnterpriseVerificationFailureReasons 企业验证失败原因列表
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var EnterpriseVerificationFailureReasons = []FailureReason{
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FailureReasonEnterpriseNotExists,
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FailureReasonEnterpriseInfoMismatch,
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FailureReasonEnterpriseStatusAbnormal,
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FailureReasonLegalPersonMismatch,
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FailureReasonEsignVerificationFailed,
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FailureReasonInvalidDocument,
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}
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// ContractSignFailureReasons 合同签署失败原因列表
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var ContractSignFailureReasons = []FailureReason{
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FailureReasonContractRejectedByUser,
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FailureReasonContractExpired,
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FailureReasonSignProcessFailed,
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FailureReasonContractGenFailed,
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FailureReasonEsignFlowError,
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}
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// SystemErrorReasons 系统错误原因列表
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var SystemErrorReasons = []FailureReason{
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FailureReasonSystemError,
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FailureReasonNetworkError,
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FailureReasonTimeout,
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FailureReasonUnknownError,
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}
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// IsValidFailureReason 检查失败原因是否有效
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func IsValidFailureReason(reason FailureReason) bool {
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for _, validReason := range AllFailureReasons {
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if reason == validReason {
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return true
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}
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}
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return false
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}
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// GetFailureReasonName 获取失败原因的中文名称
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func GetFailureReasonName(reason FailureReason) string {
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reasonNames := map[FailureReason]string{
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// 企业信息验证失败
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FailureReasonEnterpriseNotExists: "企业不存在",
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FailureReasonEnterpriseInfoMismatch: "企业信息不匹配",
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FailureReasonEnterpriseStatusAbnormal: "企业状态异常",
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FailureReasonLegalPersonMismatch: "法定代表人信息不匹配",
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FailureReasonEsignVerificationFailed: "e签宝验证失败",
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FailureReasonInvalidDocument: "证件信息无效",
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// 合同签署失败
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FailureReasonContractRejectedByUser: "用户拒绝签署",
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FailureReasonContractExpired: "合同签署超时",
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FailureReasonSignProcessFailed: "签署流程失败",
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FailureReasonContractGenFailed: "合同生成失败",
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FailureReasonEsignFlowError: "e签宝流程错误",
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// 系统错误
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FailureReasonSystemError: "系统错误",
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FailureReasonNetworkError: "网络错误",
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FailureReasonTimeout: "操作超时",
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FailureReasonUnknownError: "未知错误",
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}
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if name, exists := reasonNames[reason]; exists {
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return name
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}
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return string(reason)
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}
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// GetFailureReasonCategory 获取失败原因分类
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func GetFailureReasonCategory(reason FailureReason) string {
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categories := map[FailureReason]string{
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// 企业信息验证失败
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FailureReasonEnterpriseNotExists: "企业验证",
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FailureReasonEnterpriseInfoMismatch: "企业验证",
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FailureReasonEnterpriseStatusAbnormal: "企业验证",
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FailureReasonLegalPersonMismatch: "企业验证",
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FailureReasonEsignVerificationFailed: "企业验证",
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FailureReasonInvalidDocument: "企业验证",
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// 合同签署失败
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FailureReasonContractRejectedByUser: "合同签署",
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FailureReasonContractExpired: "合同签署",
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FailureReasonSignProcessFailed: "合同签署",
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FailureReasonContractGenFailed: "合同签署",
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FailureReasonEsignFlowError: "合同签署",
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// 系统错误
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FailureReasonSystemError: "系统错误",
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FailureReasonNetworkError: "系统错误",
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FailureReasonTimeout: "系统错误",
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FailureReasonUnknownError: "系统错误",
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}
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if category, exists := categories[reason]; exists {
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return category
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}
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return "未知"
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}
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// IsEnterpriseVerificationFailure 判断是否为企业验证失败
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func IsEnterpriseVerificationFailure(reason FailureReason) bool {
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for _, verifyReason := range EnterpriseVerificationFailureReasons {
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if reason == verifyReason {
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return true
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}
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}
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return false
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}
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// IsContractSignFailure 判断是否为合同签署失败
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func IsContractSignFailure(reason FailureReason) bool {
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for _, signReason := range ContractSignFailureReasons {
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if reason == signReason {
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return true
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}
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}
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return false
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}
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// IsSystemError 判断是否为系统错误
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func IsSystemError(reason FailureReason) bool {
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for _, systemReason := range SystemErrorReasons {
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if reason == systemReason {
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return true
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}
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}
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return false
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}
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// GetSuggestedAction 获取建议的后续操作
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func GetSuggestedAction(reason FailureReason) string {
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actions := map[FailureReason]string{
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// 企业信息验证失败
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FailureReasonEnterpriseNotExists: "请检查企业名称和统一社会信用代码是否正确",
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FailureReasonEnterpriseInfoMismatch: "请核对企业信息是否与工商登记信息一致",
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FailureReasonEnterpriseStatusAbnormal: "请确认企业状态正常，如有疑问请联系客服",
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FailureReasonLegalPersonMismatch: "请核对法定代表人信息是否正确",
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FailureReasonEsignVerificationFailed: "请稍后重试，如持续失败请联系客服",
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FailureReasonInvalidDocument: "请检查证件信息是否有效",
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// 合同签署失败
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FailureReasonContractRejectedByUser: "您可以重新申请签署合同",
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FailureReasonContractExpired: "请重新申请签署合同",
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FailureReasonSignProcessFailed: "请重新尝试签署，如持续失败请联系客服",
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FailureReasonContractGenFailed: "系统正在处理，请稍后重试",
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FailureReasonEsignFlowError: "请稍后重试，如持续失败请联系客服",
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// 系统错误
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FailureReasonSystemError: "系统暂时不可用，请稍后重试",
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FailureReasonNetworkError: "网络连接异常，请检查网络后重试",
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FailureReasonTimeout: "操作超时，请重新尝试",
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FailureReasonUnknownError: "发生未知错误，请联系客服",
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}
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if action, exists := actions[reason]; exists {
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return action
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}
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return "请联系客服处理"
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}
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// IsRetryable 判断是否可以重试
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func IsRetryable(reason FailureReason) bool {
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retryableReasons := map[FailureReason]bool{
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// 企业信息验证失败 - 用户数据问题，可重试
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FailureReasonEnterpriseNotExists: true,
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FailureReasonEnterpriseInfoMismatch: true,
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FailureReasonEnterpriseStatusAbnormal: false, // 企业状态问题，需要外部解决
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FailureReasonLegalPersonMismatch: true,
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FailureReasonEsignVerificationFailed: true, // 可能是临时问题
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FailureReasonInvalidDocument: true,
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// 合同签署失败
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FailureReasonContractRejectedByUser: true, // 用户可以改变主意
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FailureReasonContractExpired: true, // 可以重新申请
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FailureReasonSignProcessFailed: true, // 可能是临时问题
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FailureReasonContractGenFailed: true, // 可能是临时问题
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FailureReasonEsignFlowError: true, // 可能是临时问题
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// 系统错误 - 大部分可重试
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FailureReasonSystemError: true,
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FailureReasonNetworkError: true,
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FailureReasonTimeout: true,
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FailureReasonUnknownError: false, // 未知错误，不建议自动重试
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}
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if retryable, exists := retryableReasons[reason]; exists {
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return retryable
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}
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return false
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}
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// GetRetrySuggestion 获取重试建议
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func GetRetrySuggestion(reason FailureReason) string {
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if !IsRetryable(reason) {
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return "此问题不建议重试，请联系客服处理"
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}
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suggestions := map[FailureReason]string{
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FailureReasonEnterpriseNotExists: "请修正企业信息后重新提交",
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FailureReasonEnterpriseInfoMismatch: "请核对企业信息后重新提交",
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FailureReasonLegalPersonMismatch: "请确认法定代表人信息后重新提交",
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FailureReasonEsignVerificationFailed: "请稍后重新尝试",
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FailureReasonInvalidDocument: "请检查证件信息后重新提交",
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FailureReasonContractRejectedByUser: "如需要可重新申请合同",
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FailureReasonContractExpired: "请重新申请合同签署",
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FailureReasonSignProcessFailed: "请重新尝试签署",
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FailureReasonContractGenFailed: "请稍后重新申请",
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FailureReasonEsignFlowError: "请稍后重新尝试",
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FailureReasonSystemError: "请稍后重试",
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FailureReasonNetworkError: "请检查网络连接后重试",
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FailureReasonTimeout: "请重新尝试操作",
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}
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if suggestion, exists := suggestions[reason]; exists {
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return suggestion
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}
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return "请重新尝试操作"
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} |