add

internal/domains/certification/enums/failure_reason.go

@@ -11,6 +11,7 @@ const (
 	FailureReasonLegalPersonMismatch     FailureReason = "legal_person_mismatch"     // 法定代表人信息不匹配
 	FailureReasonEsignVerificationFailed FailureReason = "esign_verification_failed" // e签宝验证失败
 	FailureReasonInvalidDocument         FailureReason = "invalid_document"         // 证件信息无效
+	FailureReasonManualReviewRejected    FailureReason = "manual_review_rejected"   // 人工审核拒绝
 
 	// === 合同签署失败原因 ===
 	FailureReasonContractRejectedByUser FailureReason = "contract_rejected_by_user" // 用户拒绝签署
@@ -35,7 +36,7 @@ var AllFailureReasons = []FailureReason{
 	FailureReasonLegalPersonMismatch,
 	FailureReasonEsignVerificationFailed,
 	FailureReasonInvalidDocument,
-	
+	FailureReasonManualReviewRejected,
 	// 合同签署失败
 	FailureReasonContractRejectedByUser,
 	FailureReasonContractExpired,
@@ -97,7 +98,7 @@ func GetFailureReasonName(reason FailureReason) string {
 		FailureReasonLegalPersonMismatch:     "法定代表人信息不匹配",
 		FailureReasonEsignVerificationFailed: "e签宝验证失败",
 		FailureReasonInvalidDocument:         "证件信息无效",
-		
+		FailureReasonManualReviewRejected:    "人工审核拒绝",
 		// 合同签署失败
 		FailureReasonContractRejectedByUser: "用户拒绝签署",
 		FailureReasonContractExpired:        "合同签署超时",
@@ -128,7 +129,7 @@ func GetFailureReasonCategory(reason FailureReason) string {
 		FailureReasonLegalPersonMismatch:     "企业验证",
 		FailureReasonEsignVerificationFailed: "企业验证",
 		FailureReasonInvalidDocument:         "企业验证",
-		
+		FailureReasonManualReviewRejected:    "人工审核",
 		// 合同签署失败
 		FailureReasonContractRejectedByUser: "合同签署",
 		FailureReasonContractExpired:        "合同签署",
@@ -189,7 +190,7 @@ func GetSuggestedAction(reason FailureReason) string {
 		FailureReasonLegalPersonMismatch:     "请核对法定代表人信息是否正确",
 		FailureReasonEsignVerificationFailed: "请稍后重试，如持续失败请联系客服",
 		FailureReasonInvalidDocument:         "请检查证件信息是否有效",
-		
+		FailureReasonManualReviewRejected:    "请根据审核意见修正后重新提交，或联系客服",
 		// 合同签署失败
 		FailureReasonContractRejectedByUser: "您可以重新申请签署合同",
 		FailureReasonContractExpired:        "请重新申请签署合同",
@@ -220,7 +221,7 @@ func IsRetryable(reason FailureReason) bool {
 		FailureReasonLegalPersonMismatch:     true,
 		FailureReasonEsignVerificationFailed: true, // 可能是临时问题
 		FailureReasonInvalidDocument:         true,
-		
+		FailureReasonManualReviewRejected:    true, // 用户可修正后重新提交
 		// 合同签署失败
 		FailureReasonContractRejectedByUser: true,  // 用户可以改变主意
 		FailureReasonContractExpired:        true,  // 可以重新申请
@@ -253,6 +254,7 @@ func GetRetrySuggestion(reason FailureReason) string {
 		FailureReasonLegalPersonMismatch:     "请确认法定代表人信息后重新提交",
 		FailureReasonEsignVerificationFailed: "请稍后重新尝试",
 		FailureReasonInvalidDocument:         "请检查证件信息后重新提交",
+		FailureReasonManualReviewRejected:    "请根据审核意见修正企业信息后重新提交",
 		FailureReasonContractRejectedByUser:  "如需要可重新申请合同",
 		FailureReasonContractExpired:         "请重新申请合同签署",
 		FailureReasonSignProcessFailed:       "请重新尝试签署",